Refund policy

Return and Refund Policy 

We accept returns and provide refunds in accordance with UK consumer law. 

If an item is faulty, damaged, or not as described, customers are entitled to a repair, replacement, or refund under the Consumer Rights Act 2015. Where applicable, we will cover reasonable return shipping costs. 

For Change of Mind cancellations, customers may have the right to cancel their order within 14-days of receiving the goods under the Consumer Contract Regulations. This right does not apply to made-to-order or personalised items. For eligible change-of-mind returns, customers are responsible for return shipping costs. 

Further details about returns, eligibility, and timeframes are available on our Returns & Refunds page. 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of delivery with photographs of the issue so we can arrange a replacement or refund as quickly as possible. 

Nothing in this policy affects your statutory rights under UK consumer law.