FAQ

Print Quality & Artwork Details

All DeNotoDesign artwork is produced using high-resolution 300 DPI source files to ensure exceptional clarity, tonal depth, and sharp detail across every available print size.

Printed on premium 200gsm heavyweight matte paper, each piece features a smooth, non-reflective finish designed to showcase colour, texture, and atmosphere without unwanted glare. The paper has been selected for its durability, clean surface, and ability to reproduce subtle detail while maintaining a refined gallery-style appearance.

Our matte paper stock is FSC-certified and professionally printed using trusted production partners to ensure consistent quality and colour accuracy across every order.

Available in A3, A2, A1 and 70 × 100 cm formats, all artwork is produced to order and carefully packaged for safe delivery.

Unless otherwise stated, many artworks include a subtle white border to enhance presentation and create a more elevated gallery-style finish when framed.

Print Specifications

• High-resolution 300 DPI artwork files
• Premium 200gsm heavyweight matte paper
• Smooth, non-reflective finish
• FSC-certified paper stock
• Produced to order
• Available framed or unframed
• Available in A3, A2, A1 and 70 × 100 cm sizes

Frames, Material & Delivery 

Premium Matte Paper

All DeNotoDesign artwork is printed on heavyweight 200gsm premium matte paper, selected for its smooth finish, rich colour reproduction and non-reflective surface.

Printed using archival-quality inks, each piece is designed to showcase fine detail, soft textures and lasting colour depth.

Paper Specification

• 200gsm premium matte paper
• Smooth, non-reflective finish
• FSC-certified materials
• Museum-quality print reproduction
• Printed to order

Wooden Frames

Our framed prints are professionally mounted and supplied ready to hang.

Available frame finishes:

• Black
• White
• Natural Wood
• Dark Wood

Each frame includes durable plexiglass glazing for protection while maintaining a clean, gallery-style appearance.

Frame Features

• Solid wooden construction
• Ready-to-hang hardware included
• Lightweight protective plexiglass
• Professionally assembled before dispatch
• Available in Black, White, Natural Wood and Dark Wood finishes. Learn more about our frames. 

Available Sizes 

All DeNotoDesign artwork is available in the following sizes: 

Production

Every order is printed specifically for you once purchased.

To reduce delivery times and environmental impact, orders are fulfilled through a network of professional print partners located across the United Kingdom, Europe, North America, Asia and Australia.

In most cases, orders are produced and shipped from the facility closest to the delivery destination.

Packaging

All artwork is carefully packaged to ensure it arrives in perfect condition.

Unframed Prints

• Flat packed for smaller sizes
• Protective mailing tubes for larger sizes
• Acid-free protective wrapping

Framed Prints

• Fully assembled before dispatch
• Protective corner guards
• Reinforced packaging
• Additional internal protection for safe transport

Sustainability

We work with production partners who use responsibly sourced FSC-certified paper and print products on demand to minimise waste and unnecessary overproduction.

Q: Where do you ship too?

A: We currently ship to the UK, Europe, and selected international destinations through our print and fulfilment partners.

Q: How long does it take for my order to be processed?

A: Because all of our prints and framed art pieces are individually custom-prepared to order, please allow 3 to 4 business days for our team to process, print, and inspect your artwork before it is securely dispatched to our courier.

Q: Orders are produced as close as possible to the delivery destination using our

A: international print network, helping to reduce shipping times and minimise environment impact.

Delivery

Free Shipping is included on all orders worldwide. 

Delivery times vary depending on your location but most orders arrive within: 

UK: 3-7 working days 

Europe: 5-10 working days 

International: 7-15 working days 

Please note that delivery estimates may vary during busy periods or due to customs processing in certain countries. 

Q: How long will my order take?

A: Most orders are produced within 2–5 working days before dispatch. Delivery times vary depending on your location and the courier service used.

Q: Do you ship internationally?

A: Yes. We currently ship throughout the UK, Europe, and selected international destinations.

Please note that international customers may be responsible for any local customs charges, import duties, taxes, or fees imposed by their country.

Q: Is UK shipping included?

A: Shipping costs are calculated at checkout based on your delivery location and selected products. Any applicable shipping charges will be displayed before payment is completed.

Q: What if my order arrives damaged, faulty, or incorrect?

A: If your order arrives damaged, faulty, defective, or incorrect, please contact us within 14 days of delivery at hello@denotodesign.com.

Please include:
• Your order number
• A description of the issue
• Clear photographs of the product and packaging

Where appropriate, a replacement or refund will be offered.

Q: Can I return my order?

A: As all artwork is produced to order, returns and refunds for change-of-mind purchases may not be available once production has begun.

This includes:
• Change of mind
• Incorrect size selection
• Incorrect frame selection
• Orders placed in error

Customers are responsible for reviewing product details, dimensions, framing options, and measuring their intended display space before placing an order.

Q: Do colours appear exactly as shown on screen?

A: Minor variations in colour, brightness, and appearance may occur due to screen settings, lighting conditions, print materials, and production processes.

These minor variations are considered normal and are not regarded as defects.

Q: Are frames included?

A: Framed and unframed options are available on selected products. Please check the product description and selected options before completing your purchase.

Q: What sizes are available?

A: Available sizes are listed on each product page. Customers are responsible for checking dimensions and ensuring the selected size is suitable for their intended display space before ordering.

Q: What happens if my order is lost in transit?

A: If your order has not arrived, please contact us within 30 days of the estimated delivery date.

We will investigate the shipment and arrange a replacement or refund where appropriate.

Q: What happens if I enter the wrong delivery address?

A: Customers are responsible for providing accurate delivery information when placing an order.

Where an order cannot be delivered due to an incorrect address, refusal of delivery, or failure to collect a parcel, any replacement order may be subject to additional shipping and production costs.

Q: Do you offer digital downloads?

A: Limited-edition digital artwork and downloadable collections are currently in development, including A4 Bundle collections

Coming Soon – Spring 2027.

Q: How can I contact DeNotoDesign?

A: For order support, delivery enquiries, returns, or general questions, please contact:

hello@denotodesign.com